Effective Date: January 1, 2025

At Think Big Brands, we strive to provide high-quality digital services and exceptional customer support. We value your satisfaction and aim to maintain transparency in every transaction. This Refund Policy outlines the conditions under which refunds may be issued for services purchased through our website or directly from our team.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Duplicate Payment: If you were charged more than once for the same service, we will issue a full refund for the duplicate charge.

• Service Not Delivered: If a service has not been initiated or delivered within the agreed-upon timeline and no significant work has begun, you may be eligible for a full or partial refund.

• Cancelled Project: If you cancel a project before work has begun, a full refund may be granted. If the project is cancelled after work has started, a partial refund may be issued based on work completed.

2. Non-Refundable Situations

Refunds will not be issued under the following circumstances:

• Services have been fully rendered and approved by the client

• Client fails to provide necessary assets, feedback, or approvals to continue the project

• Delays caused by client-side issues (lack of communication, scope changes, etc.)

• Custom development, branding, or SEO work that has already been delivered

• “Change of mind” after the project has started or after services have been rendered

• Digital products or downloadable content once accessed or downloaded

3. Requesting a Refund

To request a refund, please contact us at:

📧 Email: Mahir@thinkbigbrands.org
📞 Phone: +44 7465 765019

Include the following details in your request:

• Full name

• Date of purchase

• Service or package name

• Reason for the refund request

• Proof of payment (if available)

We will review your request and respond within 5–7 business days.

4. Refund Process

• Approved refunds will be processed using the original method of payment.

• Depending on your payment provider, it may take 7–14 business days for the refund to reflect in your account.

• You will receive a confirmation email once the refund has been issued.

5. Policy Updates

Think Big Brands reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be posted on this page with an updated “Effective Date.”

If you have any questions about our refund process or your specific situation, don’t hesitate to reach out to us. We’re here to help!

Think Big Brands
📧 Email: Mahir@thinkbigbrands.org
🌐 Website: www.thinkbigbrands.org